Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For potential delays due to a high volume of orders, or due to postal service issues outside of our control, we will be sure to notify you, with 3 to 5 business days being the processing time for situations like these. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@rebuild.shop with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery (for merchandise, not beauty products), if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. See our full Refund Policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@rebuilld.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@rebuilld.shop.